HP printers stand by its name, providing economical printers without compromising with the quality. But, with prolonged use gadgets are bound to face random glitches.
Recently, several users complained that they are facing the HP printer offline issue that lasts for 20 to 40 minutes. This problem may become very annoying as the printer stops all the printing processes.
If you also get stuck with the same issue, then do not worry. Go through the article discussed below to have a vivid idea about this issue. Here, you will get 5 solutions which can help you to fix this problem easily.
Why the HP Printer Keeps Going Offline?
There are a number of reasons due to which you might face this issue. Have a glance at the reasons stated below:
- If the port you assign to your HP printer is not static, then it may trigger this issue to arise. Suppose, you are using a dynamic port and the IP address does not match with the data saved on the system.
- The antivirus program is also known as one of the major causes behind this.
- If the driver installed with the printer is not working properly, then it may trigger the printer to go to the offline mode again and again.
Now, you are aware of the probable reasons behind this problem. Now, you just need the right hacks to troubleshoot this issue.
5 Ultimate Hacks to Fix: HP Printer Says Offline Issue
Most of the time, the solution is quite simple. You just need to restart the system and the printer or reconnect the USB cable to get rid of this issue.
If you are using a printer, either wireless or wired and there is a problem with the connection, then you need to restart the router to solve this issue.
Before you move on to the below hacks, you need to confirm that you are logged in with administrator privileges. You also need to check if the network settings are established correctly.
Now, proceed with the ways discussed below.
Way 1: Change the Settings of the Printer
As the static IP is one of the principal reasons behind this issue, hence, you can solve this by checking the setting of the printer. To check this, you should follow the steps stated below:
- First and foremost, go to the Start menu.
- Open the Control Panel and go to the Printers category.
- Now, you have to check if the correct printer is set as the default printer.
- Afterward, right-click on it and then choose the ‘See What’s Printing’ option from the list.
- If there are any incomplete tasks, then you should remove them from there.
- Under the queue window, choose the Printer and untick the box beside ‘Use Printer Offline’.
- Now, you have to check if the printer is connected properly with the system.
Afterward, try to print a document to check if the error is resolved.
Way 2: Restart the Print Spooler Service
After checking the printer’s settings, you should try to restart the print spooler service. Hence, by restarting this service, you might be able to solve this problem.
How to Restart the Print Spooler Service?
- First, press the R and Windows key both at the same time from the keyboard to launch the Run dialog box.
- Enter “services.msc” in the Run box and tap on the OK button to proceed further.
- It will navigate you to the Services window. Search for the Print Spooler Service by scrolling down the list of services available on the computer.
- Once you get this, right-click on it and choose the Restart option to restart this service.
After restarting this service, you should check if the issue still occurs. You need to keep in mind that this might not be a permanent solution, so you need to repeat the same procedure if the problem reappears.
Way 3: Change the Printer Properties
According to some users, they have solved this issue by changing the Printer Property. This is quite easy to perform and follow the steps mentioned below:
- In the beginning, open the Control Panel by going to the Start menu.
- Then, you should navigate to the ‘Drivers and Printers’ category.
- Next, you need to right-click on the name of your printer. Then, select the ‘Printer Properties’ from the list.
- Now, you should navigate to the Ports tab. Choose the IP address of the printer from the list. Then, tap on the ‘The Configuration Port’ option.
- Now, you have to untick the box beside ‘SNMP Status Enabled’.
- Afterward, you should tap on the OK button to complete this process.
After doing this, you should check if the issue has been fixed.
Way 4: Reinstall the Printer Drivers
Another solution you should try is to reinstall the printer drivers to get the HP printer offline issue fixed. To do that, you should perform the steps mentioned below:
- Open the Control Panel and go to the ‘Devices and Printers’ section.
- Now, you will see a list of all the installed devices on your computer. Search for the name of your printer and right-click on it.
- Choose the ‘Remove Device’ option from the list.
- Now, if it prompts for permission, you should tap on the Yes button to confirm.
After removing the printer, you should download the latest version of the printer driver by visiting the official website of HP. Then, install it by following the on-screen prompts. Afterward, the issue should be fixed.
Way 5: Disable the SNMP Protocol
Simple Network Management Protocol is an in-built program of Windows OS. It helps the users to manage the network and collect the network information.
It can also trigger this issue. So, you should try to disable this as your last resort to check if it helps.
- Open the Run Command box by performing the 1st step of Solution 2.
- Afterward, type “control” in the Run box and hit the Enter key from the keyboard.
- It will navigate you to the Control Panel window. Click on the ‘View Devices and Printers’ option located underneath the ‘Hardware and Sound’ section.
- Locate your printer name and choose the Printer Properties by right-clicking on it.
- Now, search for the port that the printer is using currently. Choose it and tap on the ‘Configure Port’ button.
- Under the Port Configuring Settings window, you have to untick the ‘SNMP Status Enabled’ box.
- Tap on the OK button to apply the changes and close this window.
Now, you should check if the issue has been removed.
These are the most feasible ways to solve this HP printer offline Windows 10 issue. After performing the above ways in their respective order, the printer will be able to continue the printing job.