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While using the wireless connection feature of the Samsung Printer you may encounter various types of problems. The printer going Offline continuously is the most reported issue.
Most of the time, this issue is triggered due to simple settings misconfiguration and improper connection setup. However, in some cases, this type of offline issue is triggered by faulty hardware parts and network devices.
Now, if you are one of those users who is facing the Samsung printer offline issue then follow this article. We have provided all the possible solutions to eliminate this issue. Now, without losing any time, let’s have a look at them.
Major Causes for the Samsung Printer Offline Issue
The Samsung printer offline issue can be caused due to many problematic factors associated with the printer. We have provided the common factors, have a look at the highlighted points.
- The connection between the Samsung printer and the system isn’t set properly.
- Outdated Printer drivers.
- The Spooler Service stops working due to a misconfiguration.
- The misconfiguration within the printer status settings.
- The wireless connection isn’t configured properly
- Hardware faults.
Now, if you have analyzed all the possible factors due to which the Samsung printer keeps going offline, then let’s have a look at its solutions.
Solutions for the Samsung Printer Offline Issue
There are many types of solutions that you can use against this issue. But you need to apply those solutions properly in order to get an effective result.
In this section, we have provided some of the best ways to resolve this issue. Have a look at them and try to execute them as instructed.
Check the Printer Connection
Most of the time, the offline issue is the result of a connection problem within the printer. Hence, you should verify and fix this problem before trying out any other solution. Follow the given steps to continue.
- Turn Off your printer and then restart it again. Wait for a while, until the printer is entirely set.
- Then, check the connection between your printer and system. Look for the Wireless icon on your Samsung printer.
If the Wireless icon is lit-up then it means the connection between your printer and system set properly. However, if the problem is still persistent then you need to update the printer drivers.
Update the Printer Drivers
The Printer offline issue can appear if you are using an outdated printer driver. Now, in order to fix this problem, you need to update the printer drivers and to do that follow the given steps.
- Press the Windows key + X key and launch the WinX menu. In that menu, you will get the Device Manager option. Click on that option.
- This will open the Device Manager window. In that window, you need to look for the Printer option and then click on it. This will open up an area under that option.
- In that expanded area, you will get the Printer driver. Right-click on it and open up the context menu. In that menu, you will get the Update Drivers option.
- Click on that option and follow the on-screen instructions in order to complete the Drivers Updating process.
Once the printer drivers get updated, reboot the system and restart the Samsung printer. Lastly, look for the issue and check the spooler service.
Restart the Print Spooler Service
Sometimes, if the Print Spooler service stops working then the printer can give out various types of issues or error. Thus, the Offline issue is one of them.
Now, in order to fix that issue, you need to restart the Print Spooler Service and to do that follow the given steps.
- Press the Windows key + R key to open the Run dialog box. Then, type “services.msc” in that box and hit the OK button. This will launch the Service window.
- In the Service window, you will get a list of all those services which are available on your system. From that list, look for the Print Spooler option and check if it is showing a Running status.
- If not, then right-click on the Print Spooler option and open the Context menu. In that menu, you will get the Start option. Click on it.
- Now, if the Print Spooler is already showing the Running status, then right-click on it and select the Restart option.
Once you have implemented the steps, close the Service windows and check whether the Offline issue is fixed or not.
Verify and Fix the Printing Status Settings
In a few cases, Samsung printer users have noted that Windows Updates can change the settings of the printer without notifying them.
And if you have updated the system recently, then it might be possible that this is a prime reason behind the Offline issue on your printer.
Now, if you want to check and fix this problem then follow the given instructions.
- First, reboot your Samsung printer and then open the Setting window. To do that press the Windows key + I key at the same time.
- In the Settings window, click on the Devices icon in order to enter the window.
- There you need to click on the “Devices and printers” option. A new window will come up on the screen.
- In that new window, look for the Samsung Printer icon. Once you get that icon, right click on it and click on the “Set as Default Printer” option.
- After doing that, right on that icon again and then click on the “See what’s printing”.
- Instantly a pop-up box will come up on the screen. In that box, you need to click on the Printer button. This will open up a drop-down menu.
- Now, in that drop-down menu if you see tick mark next to the “Pause Printing and Use Printer Offline” option. Then, click on those option in order to remove that tick mark.
After completing that task, close all the existing window and look for the offline issue. If it is fixed, then try to print a page. If the printer is still not in its working condition, then try out the next solution which is given in this article.
Try to Reset the Printer Connection Settings
Now, if you are still facing the Samsung printer offline issue, then try to reset the connection of the printer by following the given steps.
- Open the “Seein” wIndows by pressing the Windows key + I key. Then, in the Settings window, click on the Devices icon.
- This will launch the Device window on the screen. In that window, click on the “Devices and printers” option and enter into the window.
- There you need to locate the Samsung Printer icon and right-click on it. The Context menu will appear on the screen. In that menu, select the Printer Properties option and click on it.
- A pop-up box will come up on the screen. In that box, tap on the Ports tab and then click on the Add Port button.
- A new box will pop-up on the screen. In that box, select the Standard TCP/IP Port option and then click on the New Port option.
- The Setup wizard will come up on the screen. There you need to click on the Next option in order to continue the process.
- In the second window, type in the Samsung printer’s IP address and Port name in their respective box. And, then hit the Next button.
Once you complete that task, look whether the Offline issue reappears or not.
We hope the solutions that we have provided will help you to mitigate the problem at once. However, if none of the above-given solutions works for you then there is a big chance that your Samsung printer is suffering from some serious hardware issue.
In order to resolve the issue, you need to consult with a technical expert. Our suggestions can help you regarding the Samsung wireless printer offline issue. For more information on this topic or any other tech-related article like samsung printer error code 11 1112 or Samsung Printer Won’t Connect to Wifi etc. keep following our upcoming articles.